FAQs

All our bags, accessories, and journals are individually handcrafted by skilled artisans in Jaipur, India. We combine traditional leather-crafting techniques with natural materials to create unique, high-quality, and durable goods. Because they are handmade, no two items are exactly identical, giving your product a personal, rustic charm.

Our paper is 100% tree-free and eco-friendly, made entirely from recycled cotton rags. It is handcrafted using a traditional recipe that replicates 15th-century techniques. The paper is thick, luxurious, lightly textured, features organic deckle (rough) edges, and is fountain-pen friendly (resists bleeding or ghosting).

No. We use genuine, premium leathers (such as full-grain, top-grain, and crazy horse leathers). Natural variations in color, wrinkles, scarring, and hide marks are authentic characteristics of genuine leather and prove its high quality. These characteristics are part of the rustic, vintage look of our products.

Crazy Horse leather is made by applying a special type of natural wax to a full-grain hide surface. The wax enhances the fibers of the leather, meaning when they are rubbed or scratched, the leather’s natural color changes shade, giving it a beautiful antique look.

How to remove scratches: You can easily rub the surface with your fingers or a soft cloth; the warmth and natural oils from your skin will redistribute the wax and fade the scratch.

• Keep Dry: Avoid exposing your leather items to heavy rain or water. If it gets wet, let it dry naturally in a shaded area.
• Conditioning: We recommend applying a high-quality leather conditioner or cream every 6 to 12 months using a clean, soft cloth. This keeps the leather supple.
• Storage: Store your leather bags in a cool, dry place inside a breathable dust bag (included). Do not store them in plastic bags.

Yes. We offer custom initials, names, and corporate logos embossed directly onto the leather. This makes our journals and bags perfect for personal gifts, corporate events, and branded merchandise. Please contact sales@puratanleathers.com for custom branding rates.

Yes. As manufacturers, we can accommodate custom dimensions, specific leather finishes, page counts, or hardware selections for bulk orders. Please reach out to our export department with your specifications.

Yes, we ship globally from our workshop in Jaipur, India. We partner with reliable express carriers (like DHL, FedEx, and UPS) to ensure your items arrive safely and quickly.

• Shipping Cost: Shipping rates are calculated at checkout based on weight, dimensions, and address.
• Delivery Timelines: Express shipping typically takes 5 to 9 business days after dispatch.

Yes. International shipments may be subject to import duties, customs fees, and local taxes levied by your country’s customs department. These charges are the sole responsibility of the buyer (importer). Puratan Leathers does not cover or control customs fees.

We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same pristine condition they were received. The customer is responsible for return shipping costs to Jaipur, India.

No. Any products customized with initials, custom paper types, corporate logos, or custom sizing are made-to-order and are final sale. They cannot be returned, exchanged, or refunded.