Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Personal Information You Provide Voluntarily

When you purchase a product, create an account, subscribe to our newsletter, or contact us directly, we may collect:

• Identity Data: First name, last name, business name (for bulk export buyers).
• Contact Data: Email address, billing address, shipping address, telephone number.
• Financial Data: Payment details (processed securely via encrypted gateways; we do not store full credit card numbers on our servers).
• Communication Data: The content of any messages or inquiries you send us through our contact forms or email.

B. Information Collected Automatically

When you navigate our Site, we automatically collect certain technical information:

• Usage Data: IP address, browser type and version, time zone setting, operating system, pages visited, and referring websites.
• Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to enhance user experience, track preferences, and analyze website traffic. (See Section 5 for details).

2. How We Use Your Information

We use the collected information for the following business purposes:

• Order Processing: To process, package, ship, and deliver your purchases, and to send order confirmations and tracking updates.
• Customer Support: To respond to your questions, custom design inquiries, or technical support requests.
• Account Maintenance: To manage your account registration and provide secure login access.
• Marketing Communications: With your consent, to send you newsletters, seasonal promotions, or information about new handmade collections. You can opt out at any time.
• Site Improvement: To monitor and analyze traffic patterns, detect security threats, prevent fraudulent transactions, and optimize user experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted partners essential to operating our business:

• Payment Processors: Payments are processed securely through payment gateways integrated into our Hostinger WordPress site (e.g., Stripe, PayPal). They adhere to strict PCI-DSS standards.
• Shipping & Fulfillment Partners: We share your name, delivery address, and phone number with international shipping carriers (e.g., DHL, FedEx, UPS, India Post) to fulfill your orders.
• IT & Analytics Services: We may use service providers like Google Analytics to understand Site traffic and performance.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security and Retention

• Security Measures: We implement robust administrative, technical, and physical security measures (including SSL encryption across our entire Site) to protect your personal data against unauthorized access, loss, or alteration.
• Data Retention: We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with tax/audit laws, or resolve disputes.

5. Cookies Policy

Our Site uses cookies to optimize performance:

• Essential Cookies: Necessary for the website to function, such as keeping items in your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with the website, identifying pages with layout issues or slow load times.
• Marketing Cookies: Track your browsing habits to deliver targeted advertisements on social media platforms.
• You can configure your browser to reject cookies, but this may limit your ability to use certain features on our shop.

6. Your Rights (Including GDPR & CCPA Compliance)

Depending on your location (e.g., European Union, California), you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data held by us.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion (Right to be Forgotten): The right to request that we erase your personal data, subject to legal record-keeping requirements.
• Restrict Processing: The right to request that we limit how we use your data.
• Data Portability: The right to request the transfer of your data to another organization.
• Opt-Out: The right to opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of any email we send.

To exercise any of these rights, please contact us at sales@puratanleathers.com.

7. Third-Party Links

Our website may contain links to third-party websites, plugins (like Facebook, Instagram, or YouTube widgets). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

8. Children’s Privacy

Our Site and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: sales@puratanleathers.com
• Whatsapp: +91-9413738444